Refund and Return Policy

Effective Date: December 4, 2024

Ryan Cleek Productions (“we,” “us,” or “our”) is committed to ensuring your satisfaction with our made-to-order products. This Refund and Return Policy (“Policy”) outlines the terms and conditions under which refunds and returns are handled for custom and personalized items purchased through our website https://ryancleekproductions.com/ (“Site”). Please read this Policy carefully before making a purchase. By placing an order for made-to-order products, you agree to the terms outlined herein.

All products in Ryan Cleek Productions Art & Gift Shop are custom and made to order. Returns are only accepted if the item was damaged in shipping, or if the incorrect product was produced and delivered by the fulfillment vendor.

1. Made-to-Order Products

Made-to-order products are items that are customized or personalized according to your specifications. These include, but are not limited to:

Photo Art Prints and Posters
Metal Prints
Framed Prints
Drinkware

Due to the made-to-order nature of these products, standard return and refund policies do not apply.

2. Non-Refundable and Non-Returnable Items

All made-to-order products are non-refundable and non-returnable unless they meet the criteria outlined in Section 3: Exceptions.

Exceptions:

Defective Products: If your made-to-order product arrives damaged or defective, you are eligible for a replacement or a full refund.
Incorrect Orders: If we have made an error in fulfilling your order (e.g., incorrect customization details), you are eligible for a replacement or a full refund.

3. Exceptions to the Non-Refundable Policy

3.1 Defective or Damaged Products

If you receive a defective or damaged made-to-order product:

Notification: Contact us within 7 days of receiving the product.
Proof: Provide photographic evidence of the defect or damage.
Resolution: Upon verification, we will offer a replacement at no additional cost or issue a full refund.

3.2 Incorrect Orders

If there is an error on our part in fulfilling your order:

Notification: Contact us within 7 days of receiving the product.
Verification: Provide details of the discrepancy between your order and the received product.
Resolution: We will correct the error by providing the correct product or issuing a full refund.

4. Requesting a Refund or Return

To request a refund or return for a defective or incorrect made-to-order product:

Contact Us: Reach out to our Customer Support team at [your.email@domain.com] or call us at [Your Phone Number] within 7 days of receiving your order.
Provide Information: Include your order number, a description of the issue, and any supporting photographs or documentation.
Review: Our team will review your request and respond within 3-5 business days with the next steps.

5. Refund Process

Once your refund request is approved:

Processing Time: Refunds will be processed within 10 business days.
Method: Refunds will be issued to the original payment method used during the purchase.
Notification: You will receive an email confirmation once the refund has been processed.

6. Exchanges

Given the customized nature of made-to-order products, we do not offer exchanges. If you qualify for a refund or replacement under Section 3: Exceptions, we will provide the appropriate resolution as outlined.

7. Cancellations

Orders for made-to-order products can be canceled within 24 hours of placement. To cancel your order:

Contact Us: Immediately reach out to our Customer Support team at co*****@ry******************.com or call us at (775) 285-7087.
Confirmation: Once your cancellation is confirmed, any charges will be refunded to your original payment method.

Please note: After the initial 24-hour period, cancellations are no longer possible as production of the made-to-order product will have commenced.

8. Shipping Costs

Defective or Incorrect Orders: We will cover any shipping costs associated with returning defective or incorrect products.
Other Returns: Since made-to-order products are non-returnable, shipping costs for other returns are not applicable.

9. Contact Information

If you have any questions or need assistance with your refund or return request, please contact us:

Email: co*****@ry******************.com
Phone: (775) 285-7087‬
Address: 750 Wilson Ave, Unit B. Reno, NV 89502